Reference

Our Terms & Conditions Shape Your Account

When you open an account with us, these terms set out how we handle your deposits, withdrawals, game access and account security.

Clear withdrawal timelinesPayment method detailsAccount access rules
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bpjs777 apk Our Terms & Conditions Shape Your Account
REACH OUR TEAM

How to Contact Us About Policy Questions

Team online

Live Chat

Open the chat bubble in the lobby or on this site; our team in Makassar and other regional hubs respond during business hours, typically within one hour on weekdays.

Email Support

Send policy questions to [email protected]; we reply within 24 hours with clarification on account rules, payment terms or dispute procedures.

Account Settings

Access your account details, verification status and payment methods under Settings > Account Info; request changes directly and we'll confirm via email within one business day.

SECURITY AND TRANSPARENCY

How We Protect Your Account and Data

Data Encryption

All account information — name, email, payment details — travels over encrypted channels. Passwords are hashed and never shared. We audit access logs monthly to spot unauthorized activity.

Withdrawal Verification

Before we send funds to your DANA, OVO, GoPay or QRIS wallet, we match the account holder name to your registered ID. This takes seconds and reduces fraud.

Deposit Safeguard

Funds received via bank transfer or e-wallet are held in segregated accounts until credited to your lobby balance. We confirm receipt within seconds.

Account Closure and Retention

Close your account anytime via Settings > Account Closure. We retain your transaction history for seven years per regional financial rules, then securely delete personal data.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how you use the site. You can adjust cookie settings in your browser; some features may not work without them.

Policy Changes and Notification

If we update these terms, we notify you via email and post the change date on this page. Continued use means you accept the update; you may request the old version within 30 days.

Frequently Asked Questions About Terms & Conditions

Yes. Go to Settings > Account Info and request a change. We'll send a verification code to your current email. Update your details, and we confirm the change within one business day. If you've made deposits, we may ask for ID confirmation to prevent fraud.

Click 'Forgot Password' on the login page. We send a reset link to your registered email. Click it and set a new password within 30 minutes; the link expires after that for security. If you don't receive the email, check your spam folder or contact support via live chat.

After you request withdrawal and we verify your account, the funds leave our system in under two minutes. Your wallet receives them depending on your bank — typically instant for DANA and OVO, 1–3 minutes for GoPay. QRIS transfers depend on the receiving bank.

Yes. Contact support immediately via live chat or email [email protected] with your account email and the transaction ID. We investigate within 24 hours and respond with findings. If your account was compromised, we'll secure it and walk you through password reset and payment verification.

We collect name, email, phone, ID number and payment details to verify your account and process deposits/withdrawals. We keep this data for seven years after account closure to meet financial record-keeping law, then delete it securely. You can request a copy of your data anytime via support.

No. We share account data only with payment processors (DANA, OVO, GoPay, QRIS) to clear transactions and with compliance auditors to verify we meet regional rules. We never sell or share your data for marketing. Your privacy is covered in our separate Privacy Policy.

Go to Settings > Account Closure and confirm. We freeze your account immediately — no new deposits or play allowed. Any balance is paid out to your verified payment method within three business days. We keep your history for seven years for legal reasons, then delete it.

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